Shipping & Returns Policy

SALTSTONE Hunting & Outdoors – Optiwella Americas LLC
Last updated: 14 DEC 2025

This Shipping & Returns Policy describes how we handle order processing, shipping, returns, and refunds for purchases made on https://saltstone.shop (the “Site”), operated by Optiwella Americas LLC, doing business as SALTSTONE Hunting & Outdoors (“we,” “us,” or “our”).

1. Shipping Policy

1.1 Where We Ship

We currently ship orders within the United States only.

No international shipping is available at this time.
We do not ship to countries or regions outside the U.S.

If this changes in the future, we will update this policy accordingly.

1.2 Order Processing Times

Orders are typically processed within 1–3 business days (Monday–Friday, excluding U.S. holidays).
During peak periods, promotions, or new product launches, processing times may be slightly longer.

You will receive an order confirmation email when your order is placed and a shipping confirmation email with tracking information once your order ships.

1.3 Fulfillment & Warehouses

Orders are fulfilled from U.S.-based warehouses and fulfillment partners, which may include third-party logistics providers such as Amazon Multi-Channel Fulfillment (MCF).

Your order may ship from different locations depending on inventory availability.
Multiple items in the same order may arrive in separate packages.

1.4 Shipping Methods & Delivery Estimates

Available shipping options and estimated delivery times are shown at checkout. Typical options may include:

Standard Shipping: approx. 3–7 business days
Expedited Shipping (if available): shorter transit times at a higher cost

Actual delivery time will depend on the carrier, location, and any unforeseen delays (such as severe weather, carrier disruptions, or peak-season volume).

Note: Delivery estimates are not guaranteed delivery dates.

1.5 Shipping Costs & Free Shipping

Shipping costs are calculated at checkout based on:

Shipping method
Destination
Order value

From time to time, we may offer free shipping above a certain order value or during special promotions. Any such offers will be clearly displayed on the Site or at checkout.

1.6 PO Boxes, APO/FPO, and Special Addresses

Some carriers and fulfillment partners may not deliver to:

PO boxes
APO/FPO/DPO addresses
Certain remote or restricted locations

If we are unable to ship to the address you provided, we will contact you to arrange an alternative address or cancel the order.

1.7 Order Changes & Cancellations

Because we aim to process orders quickly:

Order changes or cancellations are not guaranteed once the order is placed.
If you need to modify or cancel your order, contact us immediately at https://saltstone.shop/pages/contact and we will do our best to help if the order has not yet been processed or shipped.

If the order has already shipped, please refer to the Returns & Refunds section below.

1.8 Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing:

Carrier name (e.g., USPS, UPS, FedEx, Amazon Logistics, etc.)
Tracking number or tracking link

Tracking information may take up to 24–48 hours to update after shipment.

1.9 Lost, Stolen, or Delayed Shipments

We are not responsible for:

Packages lost or stolen after the carrier marks them as Delivered
Delivery delays due to carriers, weather, incorrect addresses, or other factors beyond our control

If your package shows as Delivered but you cannot locate it:

Check with household members, neighbors, or building management.
Verify the shipping address on your order confirmation.
Contact the carrier directly with your tracking number.

If you still need assistance after contacting the carrier, contact us at https://saltstone.shop/pages/contact and we’ll do our best to help.

1.10 Incorrect or Insufficient Address

If an order is returned to us due to an incorrect or insufficient address provided at checkout:

We can reship the order to a corrected address, and additional shipping charges may apply.
Alternatively, we may issue a refund for the product cost (excluding original shipping) once the item is returned to us in resellable condition.

2. Returns & Refunds Policy

We want you to be satisfied with your purchase. If something isn’t right, please read the following conditions for returns and refunds.

2.1 Eligibility for Returns

Unless otherwise stated, we accept returns for most unused, undamaged products within 30 days of the date of delivery.

To be eligible for a return:

Item must be unused, unwashed, and in its original condition
All original tags, labels, and packaging must be included
Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2.2 Non-Returnable Items

The following items are typically not eligible for return:

Items marked as final sale
Gift cards or digital products
Heavily used, dirty, or damaged items
Items showing signs of abuse, improper use, or modification

If a particular product has additional return restrictions, they will be noted on the product page.

2.3 Return Process

To initiate a return:

Contact us at https://saltstone.shop/pages/contact with:
- Your name
- Order number
- Item(s) you wish to return
- Reason for the return
Upon approval, we will provide you with a prepaid Amazon return shipping label along with clear return instructions.

Returns are free.
The only requirement on your side is to securely package the item and attach the provided label. No additional shipping arrangements are necessary.

After the item is received and inspected by our fulfillment partner, your refund will be processed in accordance with this return policy.

2.4 Refunds

Once we receive and inspect your returned item(s):

We will notify you via email whether your refund is approved or rejected.
If approved, a refund will be processed to your original payment method.

Please allow:

3–10 business days for your bank or payment provider to post the refund after it has been issued.

Original shipping charges are non-refundable, except where required by law or in cases of our error.

2.5 Exchanges

We do not offer automatic exchanges at this time.

If you would like a different size or color:

Initiate a return for the original item following the steps above.
Once your return is processed, place a new order for the desired item.

This ensures we can ship your preferred item as quickly as possible and avoids stock complications.

2.6 Damaged or Defective Items

If you receive a damaged or defective product:

Contact us at https://saltstone.shop/pages/contact within 7–14 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos showing the defect or damage

After review, we may:

Replace the item
Offer a repair or partial refund
Issue a full refund
Provide another appropriate solution

We reserve the right to assess damages and determine the appropriate remedy.

2.7 Incorrect Items Received

If you receive the wrong item:

Contact https://saltstone.shop/pages/contact as soon as possible.
Provide your order number and photos of the incorrect item.

We will correct the error by:

Sending the correct item, and
Providing instructions for returning the incorrect one, if needed.

Any costs associated with our fulfillment error (including return shipping) will be covered by us.

2.8 Late or Missing Refunds

If you have not received a refund after we have confirmed it was processed:

Check your bank or card statement again.
Contact your bank or card issuer; processing may take several business days.
If you still have not received your refund after 10 business days, contact us at https://saltstone.shop/pages/contact

3. Contact Information

If you have any questions about shipping, returns, or refunds, please contact:

Optiwella Americas LLC
D/B/A SALTSTONE Hunting & Outdoors
125 S State Rd 7, STE 104-268
Wellington, FL 33414
United States

Contact Form: https://saltstone.shop/pages/contact
Email: customerservice@saltstone.shop
Website: https://saltstone.shop

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