Shipping policy

Shipping & Returns Policy

SALTSTONE Hunting & Outdoors – Optiwella Americas LLC
Last updated: 14 DEC 2025

This Shipping & Returns Policy describes how we handle order processing, shipping, returns, and refunds for purchases made on https://saltstone.shop (the “Site”), operated by Optiwella Americas LLC, doing business as SALTSTONE Hunting & Outdoors (“we,” “us,” or “our”).

1. Shipping Policy

1.1 Where We Ship

We currently ship orders within the United States only.

  • No international shipping is available at this time.

  • We do not ship to countries or regions outside the U.S.

If this changes in the future, we will update this policy accordingly.

1.2 Order Processing Times

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding U.S. holidays).

  • During peak periods, promotions, or new product launches, processing times may be slightly longer.

You will receive an order confirmation email when your order is placed and a shipping confirmation email with tracking information once your order ships.

1.3 Fulfillment & Warehouses

Orders are fulfilled from U.S.-based warehouses and fulfillment partners, which may include third-party logistics providers such as Amazon Multi-Channel Fulfillment (MCF).

  • Your order may ship from different locations depending on inventory availability.

  • Multiple items in the same order may arrive in separate packages.

1.4 Shipping Methods & Delivery Estimates

Available shipping options and estimated delivery times are shown at checkout. Typical options may include:

  • Standard Shipping: approx. 3–7 business days

  • Expedited Shipping (if available): shorter transit times at a higher cost

Actual delivery time will depend on the carrier, location, and any unforeseen delays (such as severe weather, carrier disruptions, or peak-season volume).

Note: Delivery estimates are not guaranteed delivery dates.

1.5 Shipping Costs & Free Shipping

Shipping costs are calculated at checkout based on:

  • Shipping method

  • Destination

  • Order value

From time to time, we may offer free shipping above a certain order value or during special promotions. Any such offers will be clearly displayed on the Site or at checkout.

1.6 PO Boxes, APO/FPO, and Special Addresses

Some carriers and fulfillment partners may not deliver to:

  • PO boxes

  • APO/FPO/DPO addresses

  • Certain remote or restricted locations

If we are unable to ship to the address you provided, we will contact you to arrange an alternative address or cancel the order.

1.7 Order Changes & Cancellations

Because we aim to process orders quickly:

  • Order changes or cancellations are not guaranteed once the order is placed.

  • If you need to modify or cancel your order, contact us immediately at https://saltstone.shop/pages/contact and we will do our best to help if the order has not yet been processed or shipped.

If the order has already shipped, please refer to the Returns & Refunds section below.

1.8 Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing:

  • Carrier name (e.g., USPS, UPS, FedEx, Amazon Logistics, etc.)

  • Tracking number or tracking link

Tracking information may take up to 24–48 hours to update after shipment.

1.9 Lost, Stolen, or Delayed Shipments

We are not responsible for:

  • Packages lost or stolen after the carrier marks them as Delivered

  • Delivery delays due to carriers, weather, incorrect addresses, or other factors beyond our control

If your package shows as Delivered but you cannot locate it:

  1. Check with household members, neighbors, or building management.

  2. Verify the shipping address on your order confirmation.

  3. Contact the carrier directly with your tracking number.

If you still need assistance after contacting the carrier, contact us at https://saltstone.shop/pages/contact and we’ll do our best to help.

1.10 Incorrect or Insufficient Address

If an order is returned to us due to an incorrect or insufficient address provided at checkout:

  • We can reship the order to a corrected address, and additional shipping charges may apply.

  • Alternatively, we may issue a refund for the product cost (excluding original shipping) once the item is returned to us in resellable condition.